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This release includes a host of exciting additions that were announced at the November SA5 conference.
Watch the video below to find out more!
You’ll see a new look to the SA interface. We hope you enjoy it!
Some changes include:
This video gives you a tour of the changes.
https://serviceautopilot.wistia.com/medias/p2xhg2bd76
A new banner at the top of all screens will now show important information and announcements. You won’t need to go to the My Day screen to see updates from SA.
The new Settings screen now consolidates all individual settings across Service Autopilot. All the options and permissions you have set in the past are unchanged.
You can find the Settings icon at the top of the window.
Scroll to see the various categories of settings: Company, CRM, Scheduling, Chemical Tracking, and Accounting. User Roles and Rights are located in the Company section.
Use the new settings search bar to quickly find the settings you need.
SA now offers a more robust Timesheets function under Accounting > Timesheets. See the video for more information:
https://serviceautopilot.wistia.com/medias/utwi0owrki
The Timesheets User Guide is located in Help > User Guide > Timesheets
Invoice emails can now contain invoice information directly in the body of the email in addition to an attached PDF. You can easily create invoice emails with the new Invoice Editor. Choose from three sample email templates, or use the Editor tools to create your own. See the video for more information:
To streamline your work and speed up system performance, we’ve changed how to export and print multiple Invoices. Now, when you export more than 10 invoices in Service Autopilot, they will process in the background, allowing you to work elsewhere in the system if you wish. The PDF files will generate in a few minutes, then appear on the My Day page. You can get the PDFs from My Day any time within five days to download or print.
Anywhere you saw “BluePay” in the system, you’ll now see “CardConnect.”
New Custom Field Condition
We added a new “Custom Field” condition to Automations that allows you to check against custom field values in Start, Stop, and If/Else conditions. This option gives you more flexibility and control in your Automations.
New Update Event
Try the new “Update” event within an automation. It can currently update the Sales Person, CSR, or any custom field values. More update options will be included at a later date.
Validation Message Time
When saving an Automation, validation messages on the Automation Edit now appear longer to allow more time for you to see it.
Two-Way Text History After Cancelling Two-Way Texting Subscription
All messages in your two-way texting history will now remain available for you to see after unsubscribing from two-way texting. This lets you use the data for historical purposes.
Validation Message on Events
When you don’t specify a recipient for an event, you’ll now see this reminder: “Please select at least one recipient.”
You can now search and sort the connections page.
Mobile App Forms
We made several updates to Mobile App forms, to make them consistent with forms in Service Autopilot. These updates will be available to download for iPhone a few days after the release.
Note: Be sure to set the “Create on Submit” option, which defines how field data is mapped a form is submitted. This allows updates to fields such as custom fields, names, and addresses.
New Text Editor for Confirmation and Internal Emails
A new, more flexible text editor is now available on the Confirmation and Internal Email overlays.
Custom Fields on the Marketplace
You now can download Marketplace items that contain pre-built custom fields on forms and documents. Certified Advisors can also upload Marketplace forms and documents containing custom fields.
Sales Commission Export report
We’ve optimized the Sales Commission Export report to generate faster. Changes included removing two unnecessary columns, Discount and Sales Tax, to improve speed and reduce timeout errors.
Discount Amount on Jobs Data
A new column was added to the jobs data source called Discount Amount. It shows the discount dollar amount for the job.
Check out these new and updated user guides under Help > User Guides:
Automations
“Do not Overwrite” Option Remaining
When mapping a form field to a custom field, the selected “Do not overwrite” option remained even after changing to another mapping option. This has been fixed.
“Expecting Response” not saving properly within an If/Else Text Event
Previously, if you selected a resource or role to receive an alert within a Text Event’s Expecting Response, that selection was not saving if it was within the Else block of an If/Else event. We have corrected this so that a text event’s expecting response selection now saves correctly, no matter where it is placed within an automation.
Visual Bug when Editing an Event’s Body
When editing an event’s body in Automations, you might have seen “---Custom Email---" in the Documents list while you were in the process of customizing the body of the event. This has been fixed.
Deleting a Client or Lead with a Form Response
Previously, an error would appear if you tried to delete a client or lead that had a form response tied to it. You now can delete any client or lead, regardless of associated forms.
Form Response Export Removing Periods, Commas, and Spaces
The Form Response export was removing periods and commas from the export and replacing spaces with underscores. This has been fixed.
Data Not Copying to New Form
If you used the Forms Copy function, some information had not been copying, such as the Title, Confirmation Emails, and Internal Emails. Now, all data copies over to the new version of the form.
Source not Updating on Map-To Field
Previously, the Source was not mapping to a client or lead properly when set to map on a form field if they did not already have a source. This has been fixed.
Help Sections Sometime Displaying “ ” on Published Forms
To support multiple internet browsers, on the publish options for Forms, we added a semicolon to “ ” within the Help Section columns. This will prevent some browsers from showing “ ” when no help text was specified on a form field under certain conditions. You might need to re-publish the form for the semicolon to appear correctly in all websites.
Using Special Characters on the Search Bar
For some special characters such as apostrophes (‘), caused a problem with the Marketplace search bar not accepting and searching on them. This has been fixed.
Note: Updates to the Mobile App on iPhone will be available a few days after the release. At that time, you’ll be able to see the latest updates by downloading the Mobile App from the App store.
Master Job Attachments Not Appearing
Some attachments set at the Master Job level were not appearing on the Mobile App. This has been fixed.
Logging Bill Depth (On Demand Jobs)
Previously, you might have received an error when attempting to log Billing Depth for On Demand Jobs. This has been fixed.
When syncing with QBO, the system no longer creates a default Sales Tax record, “my sample sales tax”.
Default Contract Services Appearing on Job Costing Report
Occasionally, the default Contract service was showing on the Job Costing Report. This has been fixed.
Exporting Clients Report by Completed Jobs
The Clients Report by Completed Jobs is no longer exporting a blank Excel spreadsheet.
Time Resource Utilization Report
There was a discrepancy between time shown on timesheets and the Time Resource Utilization report.
This has been fixed.
Including a PDF in an Estimate Email
Previously, overall settings for estimates was where you specified whether or not to include an estimate PDF in an email. Now, you can select this option for each email, on the Document Overlay.
Greater than/equal filter
Previously, the “greater than or equal to” option did not properly filter, but now the filters apply correctly.
Emails Appearing on Error list
Previously, some emails that had been delivered successfully were appearing on a search for “Dropped” emails. This has been fixed.
Accept Estimate Link
Through the “View My Proposal page,” clients had the ability to sign and “accept” estimates multiple times. This has been fixed, and now the “Accept Proposal” button disappears once the client has accepted the estimate.
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