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Welcome to another episode of The Profit Roadmap, the premier podcast for field service pros looking to grow their business and stay on top of the latest trends. In this episode, we're diving into lead generation strategies with our special guests Marlen Weber, Marketing Manager for SA by Service Autopilot, and Kayla Fussell, Marketing Manager at FieldEdge.
In this episode, we cover:
Marlen Weber brings seven years of marketing expertise to the table, currently focusing on serving lawn care, green industry, and cleaning businesses at Service Autopilot.
Kayla Fussell leads marketing efforts at FieldEdge, bringing valuable experience from both software and oil and gas industries, with expertise spanning digital marketing, events, and email campaigns.
One of the biggest myths in field service marketing is that a beautiful website and five-star reviews alone will bring in leads.
Marlen says, "You have to go out and find your leads and generate a way for them to flow to you. It's great that you have a beautiful website with beautiful reviews everywhere, but your leads won't come to you unless you start a process for them to flow to you."
While digital marketing is still the leader, traditional marketing methods are making a comeback.
Print materials like door hangers and yard signs still work, especially when they get modernized with things like QR codes.
Kayla adds that physical marketing materials can have staying power: "We use a mosquito service, and they always put a sign out. Our neighbors recently told me, 'Yeah, we saw that and we called that same one because y'all used it.'"
In the field service industries lead response time is huge. "Speed is senior to quality," Marlen emphasizes. "If the winter is coming up and my heater goes out, I'm not going to sit around and wait for the company with the best reviews to get back to me... I'm going to respond to the first company that comes back to me."
Several key trends are shaping the future of field service lead generation:
Links mentioned in this episode:
Want to learn more about how Service Autopilot or FieldEdge can help your business? Visit serviceutopilot.com or fieldedge.com for information about their field service management solutions and to access free resources for growing your business.
Related: Mastering Local Marketing With Service.ly
Originally published on Nov 20, 2024 5:21 PM CT
Tags: Featured Post, Podcast, Profit Roadmap
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