Attend a LIVE Service Autopilot demo this month and be entered to win an iPad!
Get A DemoGet A Demo
In the competitive world of cleaning services, there's one often overlooked factor that can make or break a company's success: cleaning company culture.
While many might assume that the cleaning industry is all about mops, buckets, and elbow grease, the reality is that cleaning employees are the true assets of any successful cleaning business.
A strong cleaning company culture can be the difference between a thriving, growing enterprise and one that struggles to retain both employees and clients.
In this blog, you’ll explore some of the top ways you can cultivate a thriving cleaning company culture for your team.
Cleaning company culture goes beyond the superficial aspects of a workplace. It's not just about having a friendly atmosphere or occasional team-building events.
Instead, it encompasses the values, beliefs, attitudes, and behaviors that characterize your company and guide the actions of your team.
For cleaning companies, culture might include elements such as:
These cultural elements shape how employees interact with each other, approach their work, and represent your company to clients.
Here’s why a strong culture matters for your cleaning business:
A positive work environment is the foundation of a strong cleaning company culture. In fact, Gallup recently wrote article talking about about the massive loss in profits because of a decrease in employee engagement.
In fact, 62% of employers said they were not engaged in work in that article.
In order to overcome that, start each day with a quick team meeting to discuss goals, share updates, and address any concerns.
Not only will it help you all get on the same page, but it makes sure the lines of communication are open.
Be sure to recognize and celebrate team achievements, both big and small.
This could be acknowledging a job well done during your daily meetings or even doing something bigger like an "Employee of the Month" program.
When your team feels appreciated, they're more likely to take pride in their work and go the extra mile for your clients.
Continuous learning and skill improvement are important in the cleaning industry, and a recent report from LinkedIn states that only about 40% of companies are creating career development initiatives.
How and when you train your team will depend on your company, but here are a few topics to consider:
On top of that, you might want to consider sending your team members to industry workshops or conferences.
This will help them learn more and show that you're invested in their professional growth.
You can also put a mentorship program in place where experienced staff can guide newer employees, to build a cleaning business culture of knowledge sharing and teamwork.
Communication is one of the biggest keys to a strong culture at your company. Studies have shown that nearly 70% of the workforce would be more productive with the right communication in the workplace.
Not only will clear communications prevent misunderstandings, but they also help your business to be more proactive instead of reactive.
Consider having an open-door policy that encourages employees to voice their concerns or ideas.
When conflicts do happen, address them quickly and fairly to maintain a cohesive work environment. Plus, set clear expectations for each role within your company.
When everyone understands their responsibilities and the standards they're expected to meet, it reduces confusion and improves overall performance.
Regular performance reviews can help make sure these expectations are met and provide opportunities for constructive feedback.
Pro Tip! Bridge the gap between the office and your cleaners with the best cleaning service software. Plus, streamline daily operations and easily manage jobs on-the-go with Service Autopilot.
Instant invoicing
Better scheduling
Manage your clients and employees all in one system
Building a sense of unity among your team can significantly boost morale and productivity.
Organize team-building activities that allow employees to connect outside of work like company picnics or as engaging as a group volunteer day at a local charity.
Community events are also a great place to look for activities for your team and can build a positive local reputation while boosting your team’s morale.
Did you know that 48% of employees said they would leave a job if it prevented them from enjoying life?
While the cleaning industry often requires flexibility, it's important to show your team that you value their time outside of work.
Do your best to schedule fairly and avoid contacting employees during their off hours unless absolutely necessary. Plus, consider offering perks like flexible start times or compressed workweeks where possible.
When employees feel that their personal time is respected, they're more likely to be engaged and productive when they're on the job.
By implementing these strategies, you'll be well on your way to creating your own cleaning company culture.
Remember, building a strong culture takes time and consistent effort, but the rewards are well worth it.
A positive company culture will not only make your business a great place to work but will also translate into superior service for your clients, setting the stage for long-term success and growth in the competitive cleaning industry.
Related: Developing a Cleaning Employee Handbook
Published on Oct 16, 2024 3:15PM
Tags: Business Operation
You must be logged in to post a comment.
