Developing a Employee Handbook

One of the best ways to take your cleaning company to the next level is by creating a solid cleaning employee handbook. 

And this guide will show you how to make an employee handbook that:

• Boosts team productivity
• Sets clear expectations
• Keeps your best employees around longer
• Makes training and daily operations smoother
• Establishes clear rules for your business

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Why Your Cleaning Company Needs an Employee Handbook

Your handbook is like a guideline for your business and your team. 

It covers important everyday topics such as:

• Company policies and procedures
• Pay and benefits
• Training and career pathing
• Safety guidelines
• Code of conduct
• Employee rights and responsibilities
• Support and resources available
• Mission, vision, and core values

Also, it’s important to note that an estimated 60% of employees avoid reading employee handbooks. 

This means, you’ll need to find ways to incentivize employees to ready your cleaning employee handbook.

For example, you could offer a bonus or gift card for the first person to make 100% on all of the handbook quizzes.

Remember, your cleaning employee handbook is a living document that should be re-evaluated and updated every year.

What to Include in Your Cleaning Employee Handbook

Every business is unique, so your cleaning employee handbook should fit your specific needs. 

That said, here are some of the basics that you should include:

1. Welcome and Introduction

Start with a friendly hello and explain what the handbook is for. 

Don't forget to add a disclaimer to protect your business legally.

2. Company Background and Goals

Tell your company's story and share what you're all about. 

This helps new employees understand your business better and your “why” for doing things.

3. Employment Policies

Cover the basics like:

• Code of conduct
• Non-disclosure agreement (i.e. NDA)
• How to use company vehicles and property
• How to handle supplies
• How to report problems or complaints
• Disciplinary action policy
• Rules against harassment and discrimination
• Policy on drug, alcohol, and tobacco use

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4. Job Details and Expectations

Explain what you expect from your cleaning team:

• Punctuality
• Dress code
• Internal and external communications
• Safety rules
• Time off and attendance policies
• How to act professionally

5. Pay and Benefits

Let your team know about the good stuff:

• Health insurance options
• Paid time off and holidays
• Bonuses (if you offer them)
• How and when they get paid

6. Safety First!

Cleaning can be tricky sometimes, so make sure to include:

• How to use cleaning products and equipment safely
• PPE requirements
• What to do if someone gets hurt at work

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7. Customer Service and Work Quality

Your clients are super important! Include:

• Client communication and management policy
• Cleaning standards and procedures

8. Training and Career Growth

Show your team you care about their future:

• Explain your training process
• Talk about opportunities to learn new skills
• Mention any mentoring programs you have

Make Your Handbook Work for You

Remember, your cleaning employee handbook should be easy to understand, so be sure to use clear and concise language. 

Generally speaking, these handbooks aren’t always the first thing your team will think to grab for…

That said, be sure to make them look great and keep them in a place that is easy to access. 

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Better scheduling

Manage your clients and employees all in one system

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Build a Happy Team With the Best Cleaning Employee Handbook

With your new cleaning employee handbook, you can:

• Get more work done
• Maximize productivity and quality of services
• Keep your best employees happy longer
• Make training new hires easier
• Have clear rules everyone understands

Start working on your cleaning employee handbook today and watch your business shine!

Related: Building a Cleaning Business Franchise: A Comprehensive Guide

Published on Oct 9, 2024 at 3:45PM